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Frequently Asked Questions

🛍️ About MASS Hydroponics

Q: What is MASS Hydroponics?
A: We’re your one-stop-shop for everything you need to grow your own food, plants, or medicine at home! 🌱 We carry hydroponic systems, soil, grow tents, nutrients & additives, lighting, pest & disease management tools, seed starting/cloning supplies, and more. Basically, if it helps you grow, we probably have it.

Q: Where is MASS Hydroponics located?
A: Our main retail location is on 50 Central Street, Georgetown, MA 01833, And don’t worry if you’re far away — we ship nationwide!

 

🛒 Orders & Purchasing

Q: How do I place an order?
A: Add items to your cart on mass-hydro.com and follow the checkout process. You can check out as a guest or create an account for faster ordering next time.

Q: How long does it take to process my order?
A: Most orders are processed within 1–2 business days before shipping.

Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, email info@mass-hydro.com ASAP and we’ll do our best to help.

Q: Do you do special orders?
A: Absolutely! Shoot us an email. Just keep in mind that special orders, seeds, and clones are final sale.

 

🚚 Shipping & Delivery

Q: Do you ship nationwide?
A: Yep! All orders ship across the U.S.

Q: How is shipping calculated?
A: Shipping is calculated at checkout based on your order size, weight, and destination.

Q: When will I get tracking info?
A: You’ll receive tracking details as soon as your order is on the way.

Q: Are clones shipped differently?
A: Yes, we take extra care with shipping! To make sure your clones arrive healthy and strong, we ship them via UPS Next Day Air only on Monday, Tuesday, and Wednesday. This schedule avoids the risk of weekend delays. While we do our best to get your order out quickly, please keep in mind that demand can be higher during the spring season, which may lead to slight shipping delays. We appreciate your patience while we ensure your plants are in perfect condition before they head your way.

 

🌱 Seeds & Clones

Q: Do you sell seeds and clones?
A: Yes! We carry:

  • Vegetable & flower seeds
  • Cannab*s seeds & clones

For orders of 50+ clones, email info@mass-hydro.com for a quote.

Q: You have a wide range of clones & seeds strains/ genetics on your site, are they all available?
A: Yes, the clones and seed strains listed on our site are available if they’re marked “in stock.” You can place your order directly through the website, and if you need confirmation on anything specific, just reach out and we’ll gladly assist.

Q: Are all of your seeds & clones legit & verified?
A: Absolutely! All the seeds and clones listed are legitimate and verified genetics. They come from reputable sources, and we’re always happy to confirm details on specific lines if you need.

Q: I just bought/received my clones! How do I properly care for them so they survive and thrive?

A: Congrats on your new additions! Because clones are delicate, especially after shipping, the main goal is to minimize stress, prevent drying out, and encourage a quick recovery.

Here is a quick-reference guide to help your clones transition smoothly:

Clone Care Quick-Reference

Step Action Ideal Conditions & Tips

1. Unpack

Inspect immediately in a clean area.

Check that the peat plug is damp (not bone dry or soaking). Look for healthy green leaves and white roots.

2. Acclimate (First 24–48 Hrs)

Let the clone rest from shipping shock.

Temp: 72–78°F (22–26°C)


Humidity: 65–75%+ (use a dome/bag if needed)


Light: Gentle, indirect light only


Water: Plain pH-balanced water (6.0–6.5 for soil); no nutrients yet

3. Transplant (Days 1–3)

Move into a 1–2 gallon pot with drainage.

Place the peat plug at its original depth. (If the plug has tight netting, carefully cut it open). Water lightly around edges to settle.

4. First Week Care

Transition to standard vegetative growth.

Light: Gradually move to normal veg light (18 hrs on / 6 off).


Water: Keep moist, not soggy; water when top inch is dry.


Feeding: Wait 7–10 days before adding very light nutrients.

 

Critical Mistakes to Avoid

  • Overwatering: The #1 killer of new clones! Always allow the soil to drain.

  • Rough Handling: Never pull on the stem or roots—always handle the plant by its peat plug.

  • Extreme Environments: Avoid strong direct light, cold drafts, or intense temperature swings for the first few days.

  • Skipping Quarantine: Keep new clones separated from your main grow area for 1–2 weeks to monitor for pests or health issues.

📄 Want the full printable sheet? Click here to view or download our complete Mass Hydroponics Clone Care Guide to keep handy in your grow room!

Clone Details:

  • Orders take 3–5 business days to ship from one of our regional facilities.
  • Shipped via UPS Next Day Air to ensure they arrive safe and healthy.
  • All clones are HLVD tested and guaranteed pest and pathogen free, rooted in a peat plug with love!
  • We always carry in store clones with a limited rotating selection, and can accommodate custom orders.

 

🔁 Returns & Refunds

Q: Can I return my order?
A: We accept returns within 14 days for items in original packaging and condition.

Q: What items are non-returnable?
A: Non-returnable items include:

  • Light bulbs
  • Electronics
  • Seeds
  • Clones
  • Special order items

Q: What if my clone order is delayed or arrives damaged?
A: We guarantee successful delivery. UPS shipping delays and handling are out of our control. If an order arrives damaged please take a picture and document how you received your order and send it to our email. Anything that does not bounce back a couple days after being transplanted to a low light environmental we replace.

Q: How do I start a return?
A: Email info@mass-hydro.com with your order number and reason for return, and we’ll guide you through the process.

 

 

🔒 Privacy & Security

Q: What info do you collect?
A: We may collect:

  • Name
  • Mailing address
  • Email address
  • Phone number

We also collect billing/payment info for purchases.

Q: Is my payment info safe?
A: Yes! All payment data is protected using SSL encryption.

Q: Do you sell my info?
A: Nope. We never sell, rent, or lease your info.

Q: Do you share info at all?
A: Only with trusted service providers to help with shipping, support, or order processing. They’re required to keep your information confidential.

Q: Can I request my info be deleted?
A: Yes. Email info@mass-hydro.com. Some info may need to be retained for legal or transactional reasons.

 

📧 Emails & Marketing

Q: Will I get emails from you?
A: Yes. You will receive transactional emails, such as order and shipping confirmations, automatically. As for the fun stuff—exclusive promotions and news—we’ll only send those your way if you've signed up for them.

Q: How can I receive your promo emails?

A: You can subscribe in two easy ways:

  • On our website: Scroll to the footer at the bottom of any page and enter your email in the "Newsletter" box.

  • During checkout: When entering your contact details, simply check the box that says, "Email me with news and offers."

Q: How do I stop marketing emails?
A: Click UNSUBSCRIBE at the bottom of any Mass Hydro email.

 

📞 Customer Support & Social

Q: How do I contact Mass Hydroponics support?
A: Reach us by:

Q: Do you have social media or resources?
A: Yes! Follow us for product highlights, tips, and updates: