Refund policy

Return Policy: 14 day return on items in original packaging and condition. (Excludes light bulbs, nutrients, media and electronic items) All special order, clone and seed sales are final.

Replacement Policy on Plants & Clones

If your clone arrives damaged, we're happy to review it for a replacement.
To qualify, please send videos and photos of the issue on the same day your
order arrives.

• Please email videos and photos of any concerns to:
  info@mass-hydro.com
• To help us assess the situation quickly, please ensure your videos and
  photos clearly show the issue (such as broken stems, severe wilting, or other
  visible damage). Our team will carefully review each request and determine
  eligibility for replacement.
  
• While we stand behind the quality of our clones, we do not offer
  refunds.
  
• Shipping live plants always carries some risk, and growing success can
  depend on many factors beyond the condition of the clone upon
  arrival. We want every customer to have the best
  possible start. Many growers are new to cultivation, so while we'll do our best to
  support you, we cannot guarantee results throughout the entire
  growing process, even when clones arrive healthy and in good
  condition.
  
• Approved replacements are added to our existing fulfillment queue
  and are processed in the order received.